Frequently Asked Questions

We pride ourselves on being a specialist Conveyancing operation. Our site details much information on that.

• Why are your prices a quote and not fixed?
  As part of most transactions we have to do searches e.g. at the Local Authority to check for new road schemes near to the property you are buying. Each Council charges slightly different fees for that information (usually called 'Disbursements'). Therefore whilst we can give a promise on our own fees, the disbursements are a guide as it is impossible to predict what the particular council in your area charges for the information.
  
  
• What hidden extras do other firms charge?
  Sometimes firms charge a contribution towards their legal professional costs, we don't. Other firms also charge for postage of items to you, again we do not. In any transaction there is usually a requirement to send money electronically, since we complete thousands of cases a year, our fee is very competitive as we benefit from economies of scale. If your case is slightly more involved, for example it is leasehold, there will be a small incremental fee. However we can detail all this with you so you are totally clear on the fees before you proceed.
  
  
• Why is it difficult to agree a fixed completion time for my transaction?
  There are many variables outside our control which we would tell you at the start of the transaction so you are fully informed but over which we may have little or no control. For example your transaction may be within a chain and the other parties are not ready. Or your purchase is dependent on a mortgage offer from your new lender and that has not arrived as swiftly as perhaps anticipated.
  
  
• Can I track my case on line?
  Many of our large lender Clients require this facility because of the volume of cases they have with us. However, we have found that individuals usually prefer to call and speak to the case handler concerned. Please feel free to discuss this with us as we welcome any feedback.
  
  
• Do you correspond by email?
  If that is the most efficient way of dealing with your case, then of course we shall oblige.
  
  
• Will I be able to speak to the person dealing with my case?
  Yes. We have support staff who can look at the database to see the current situation on your file and give you a general update. However there is also the opportunity to speak to the actual case handler dealing with your case so that you may enquire about any detailed requirements or legal questions.
  
  
• What if my case handler goes on holiday?
  Not a problem. We operate on a team basis so that if your actual case handler is not available someone from the team will deal with your enquiry.